No. HB 1031
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Plain English Summary
AI-GENERATEDThe Department of Commerce must use a callback queue for reemployment assistance calls. This replaces holding callers or letting them get no answer.
All returned calls must be handled in the order received. The deadline is the end of the next business day.
The Department must report on the pilot's effectiveness to the Legislature by December 31, 2027. This report includes a recommendation on whether to continue or expand the program.
AIRequires the Department of Commerce to use a callback queue system for returning calls from claimants regarding reemployment assistance.
AIMandates that all calls be returned in the order received by the end of the next business day.
AIRequires the Department of Commerce to submit a report to the Legislature by December 31, 2027, evaluating the pilot program's effectiveness and recommending continuation or expansion.
AIDefines a callback queue as a system allowing callers to leave a number to be reached later, rather than receiving no answer or remaining on hold.