THE BILL ITSELF
SB 334
Deactivation from Transportation Network Company Digital Networks
Florida Senate - 2026 SB 334 By Senator Smith 17-00057-26 2026334__
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A bill to be entitled
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An act relating to deactivation from transportation
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network company digital networks; amending s. 627.748,
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F.S.; defining the term “deactivation”; specifying
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circumstances under which deactivation may occur;
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requiring a transportation network company (TNC) to
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establish and maintain a deactivation policy;
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specifying requirements for such policy; requiring
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TNCs to contract with a nonprofit organization for a
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specified purpose; requiring TNCs to review an appeal
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and make a determination on the appeal within a
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certain timeframe; requiring TNCs to make a certain
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assessment when making such determination; authorizing
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deactivated drivers to appeal deactivation before a
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specified third-party arbitrator; specifying the
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manner of selecting the arbitrator if a TNC and a
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deactivated driver cannot agree; providing
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construction; providing an effective date.
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Be It Enacted by the Legislature of the State of Florida:
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Section 1. Present paragraphs (a) through (h) of subsection
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(1) of section 627.748, Florida Statutes, are redesignated as
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paragraphs (b) through (i), respectively, a new paragraph (a) is
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added to that subsection, and subsection (19) is added to that
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section, to read:
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627.748 Transportation network companies.—
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(1) DEFINITIONS.—As used in this section, the term:
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(a) “Deactivation” means a process by which a TNC driver is
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no longer authorized to accept rides through the digital network
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and has his or her access to the TNC digital network revoked.
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(19) DEACTIVATION.—Deactivation may occur when a TNC driver
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receives poor rider ratings, violates the TNC’s safety or other
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policies, or fails to meet vehicle or insurance requirements. A
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TNC must establish and maintain a clear, written deactivation
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policy. This policy must provide TNC drivers with the
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opportunity to appeal deactivation. The TNC must contract with a
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nonprofit organization that has experience working with diverse
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populations to assist drivers in navigating the appeals process.
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The TNC must review any appeal by the TNC driver and issue a
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determination on deactivation within 30 days after receiving the
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appeal. In making this determination, the TNC must assess
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whether the evidence supports the determination that the driver
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violated the TNC’s policies. Deactivated drivers may appeal any
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deactivation before a mutually agreed upon third-party
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arbitrator who is a member in good standing of the American
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Arbitration Association (AAA) or its successor. If the TNC and
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the deactivated driver cannot agree on an arbitrator, the
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parties must obtain a list of five arbitrators recommended by
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the AAA. To select the arbitrator, the TNC and the deactivated
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driver shall alternate striking one name from the list until
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only one remains, who will serve as the arbitrator. This
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subsection does not preclude a TNC driver from bringing a cause
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of action against the TNC in a court of competent jurisdiction
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regarding the circumstances of a deactivation.
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Section 2. This act shall take effect July 1, 2026.